Area Coach, Dublin

Posted 10 months ago

Do you want to join the biggest KFC Franchise business in the UK and Ireland?

At the Herbert Group we currently operate 160 KFC restaurants and have ambitious plans to grow our business over the next 5 years, that’s why we are on the lookout for the best talent to add to our existing team.  KFC has over 850 restaurants in the UK and employs over 25,000 people. We are run by passionate business leaders who want to make a difference in their part of KFC, delivering great sales and profits to the business and keeping our customers thrilled with great service.

The Role:

The Area Coach (AC) role reports into the Region Coach (RC) and has responsibility for circa 8-10 restaurants (250-400 staff), dependant on geographical density.  The cornerstone of the role is to provide transformational leadership & high impact coaching in order to support your team to achieve customer satisfaction and overall unit performance across 3 balanced metrics (People, Customer & Business). The individual will require commercial acumen and ability to think beyond the core operational elements of the role to lead and inspire a team to ‘break through’ results.

This role requires leadership ability beyond that of a typical area operations manager. As a high potential area coach you will on a development path towards that of a ‘Broader Coach’ Level (Regional Ops Manager / Ops Director) which requires a strategic medium to long term view which translates into:

  • Setting, engaging and executing area/region ‘vision’
    Analysing trends and pushing self and team to multiple solutions to drive step change performance
    In depth commercial and strategic planning and execution
    Structured approach but can work autonomously
    In depth management and technical expertise based on credibility in operational knowledge and structured people management skill sets
    People focused at all levels – rapport/relationship building as well as more formal team / individual development
    Influencing skills at all levels of the organisation
    Ability to work remotely yet establish and maintain lasting relationships with operations peers and teams located at our Head Office

Function:

People (20%)

  • Build people capability across the area via 2×2 performance matrix
    Robust succession planning, often thinking 3 or 4 moves into the future
    The ability to flex your leadership style to engage individuals at every level from team member to management team
    The ability to spot and nurture the very best talent
    The ability to share responsibility to support individual and team growth
    The ability to develop a “high performing” team and support development of other Area Coaches
    Analyse area and restaurant performance and develop strategies to drive people metrics
    Robust Performance Management to leverage improved performance and behaviours
    Champion area and regional talent growth through sign on / off assessment centres
    Champion our unique culture at all levels, casting a leadership shadow which pulls others closer to our Yum Leadership Competencies, How We Win Together 2 principles.
    Drive our unique recognition culture (internally and externally to the organisation) using the KFC tools and processes and own a personal recognition award
    Self aware of own strengths and development areas and shows humility when discussing and sharing opportunities
    The ability to engage, communicate and inspire your teams to your shared vision

Customer (30%)

  • Maniacal focus on ensuring team deliver world-class service to our customers
    Role model customer mania at all interactions
    Partner with internal customers (HR, Asset Protection, Development, Training) to leverage area and regional performance
    Leverage external partnerships to develop KFC as a “so good” brand (community etc)
    Be the “so good” champion in store, challenging processes and activities to make it “simpler, better smarter” for our customers and teams
    Ensure all Health & Safety and Food Safety regulations are adhered to and are Gold Standard

Business (50%)

  • Maniacal focus on driving sustainable profit growth across all profit metrics
    Develop profit plans to drive explosive Unit Contribution
    Identify and develop commercial action plans that drive sustainable sales growth
    Develop a sales culture at all levels, that focuses on speed and service
    Exceed all hurdle targets for new store openings and image enhancements

Success Routines and other:

  • Execute success routines to drive an unrivalled customer experience, that drives sustainable sales and profit growth;Period (unannounced) customer visits followed by positive coaching and feedback
    Period ACRC (Area Coach Report Card) reviews
    Detailed Operations Visits
    Single Item Visits (as and when required)
    Communications cascade
    Initiate and support wider business projects to leverage ways of working that change the game for the area, region and company

Desired Skills and Experience

  • Degree qualification
    Full UK/ Ireland Driving Licence
    Multi-site experience minimum 18 month
    Flexible in location advantageous
    High Street/ Large brand experience

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